poor customer service

<p>On the 24th of March 2017 I made a call to the call centre whereas I app**** for the DEAL OF THE MONTH, which at that time was the Huawei Nova, fitness band and a 16g or 32g memory card, not sure of the gigs. On 25th of March the first debit order of R299 went off. The agent said that it will take 5 working days for my package to be delivered. Up till this day I did not receive anything yet after numerous follw up calls from my side. All the consultants gives me differnt answers everyday. Yesterday I was given a tracking number, when i tried to tracked the package the Courier company said that is no such a package, wheras I phone Telkom again, spoke to a supervisor Ms Dlamina she will phone will try to track it and phone me back before end of business, her exact words, Ill phone you back before 16:00., no phone call, nothing up till now. After I did not receive a phone call or communicatio from Telkom I phoned them again this morning only to be told that my order was never processed and they do not have stock in the colour I ordered I now have to take what they have or cancel the contract, which I refuse to accept. I then asked if they cannot order the colour I want, the answer NO take what we have or cancel, what kind of customer service is that? I then asked to speak to a manager again, the manager also have lots of explanations for why I did not receive my package, still saying I must take what they have or I should cancel the contract after I again asked them to order the phone in the colour I want. She said she will look into it, and email me, NOTHING. The person I am, not waiting around took the initiative and phoned the Telkom branch where I am from asked them if they do have the colour I want their answer YES, but the call centre should communicate with them not me. I then again phoned the call centre guess what the supervisor Audrey is busy in a meeting. I am so mad I can scream, PLEASE HELP.</p>