Poor customer service

<p>My telkom landline is dead since the beginning of December and a fault was logged on 06 Dec. The reference number for the fault is 1403CRK061216. I was informed that it was a cable related issue and the last communication was two weeks ago by sms. Subsequently I have had no communication from Telkom and I am told they are working on the problem when I call the call centre.</p> <p> </p> <p>To get a refund for the lack of service I must call the accounts department when the problem is resolved. In the I interm I must visit a Telkom store to get an integrated sim for Internet services. </p> <p> </p> <p>The Telkom monopoly has pathetic customer service. Why must I call their accounts department for a refund and they should be delivering that sim to me. I am tired of poor service from Telkom. </p>