poor customer service

<p>In March 2016 I made request via call centre to cancel my telephone account with Telkom, they told me I should write them a letter and complete a form and then send them via email. I did that and made follow up to confirm if the account has been closed, the person i spoke to asked me to send him an email requesting the account cancellation and the completed form. I did that againg, but about a month later i received a call from one of the Telkom consultants telling me that my account is in arreas and i need to make payment, i told her that i have made a requst to close the account 3months ago and she said it was ok. To date my telephone account with Telkom has still not been closed, i went to the Telkom store and they refered me to the call center, where i did not get any help and still not getting any help. its now 9months since i requested my account to be close but it is still not close. please assist in this regard. </p>