Poor customer service

<p>I received an SMS from Telkom advising that my service was being migrated to another ISP. I never requested for this to happen, so called Telkom. I was advised that my line was being migrated from one system to another at Telkom and that I would need to wait for this to be completed. I was happy with this but my line speed reduced dramatically so I called Telkom to reset the port and the person I spoke to said that my line was at 2meg speed and that they could not help and that I needed to contact my ISP who made the request in the first place. I called my ISP and they told me that this is not the case and that Telkom had reduced line speeds in order to migrate lines to a new system and they had received an undertaking that this would be completed within 24 hours , that was 25 hours ago. I then received a SMS from Telkom advising me that my service was back up. I tested my line at it was still running at 2meg and not 10 meg so I called Telkon again. They advised me to contact sales. I contacted sales and they advised me that they could not help as my line is controlled by my ISP. I said you did the change, you fix it, they said I must contact the technical desk, which I did again. After speaking to them they told me to speak to sales. I asked for a manager and the guy who answered appeared to know less about the migration then I did and was not helpful. He said he would log a request to have it looked into. I received another SMS asking me to rate the service which I obviously rated poorly. I was asked if the issue had been resolved to which I said, no and that s the last SMS I received. So again I am having to take the time to report this via Hello Peter hoping that my complaint is received by somebody that actually able to assist and provide resolution or at least tell me what going on without referring me to sales, technical or and ISP where the problem in the first place eminates from your company.</p> <p>Regards</p> <p>Robert Bennett</p>