Poor customer service

<p>We recently cancelled the do basic broadband package offered by Telkom and opted to use another ISP around July or August 2016. Upon cancelling this package Telkom also cancelled the line for the Internet, when we specifically asked them not to. This issue was eventually resolved , but then we noticed that the line speed was considerably slower than what it should be. We conducted a speed test of our home wifi and we found that the downspeed was at something around 500kbps to 1mbps. We reported this issue to our new ISP thinking it was an issue on their end but got a prompt email back from them saying that the fault stems from the Telkom line. I have continually tried to get Telkom to bring a technician over to our house to see whether it is in fact a hardware/line fault but they will continually tell us to contact our ISP! ABSOLUTELY RIDICULOUS!!! I logged another fault query with them on the 21 November 2016 regarding our Internet speed via email, and they sent back a text message claiming it was resolved, but it has not. The reference number they gave me was; 37CTK211116 and our landline number is 012- ********** . All we would like is for them to check the line for any faults. That is it. </p> <p> </p> <p>Regards,</p> <p> </p> <p>Thabiso.</p>