Poor customer service

<p>I sent an email to the Telkom's cancellations department at ********** to request a quotation if I wished to settle and close my mobile account. This was on the 17th of October 2016 and more than a month later I have not received a response. I find it pecu**** that when I call customer service they tell me that the cancellations department does not take phone calls but communicates via emails only.....I have sent another email to request a response and now I feel this is a clever way to avoid receiving cancellation requests to keep customers tied down to their contracts. Very pathetic Telkom! </p>