Poor Customer Service

My initial contract agreement was R399 for the handset and R199 for insurance.

I have already logged a dispute regarding the overcharges and was assured that the issue would be corrected.

Despite this, I have been billed over R700 for this month, which is not in line with my contract.

This ongoing matter is extremely frustrating and creates the impression that Telkom is not honoring the agreed terms of the contract. I kindly request:

A full investigation into the incorrect billing.

Immediate correction of my monthly charges to reflect the agreed R399 + R199.

A credit/refund for all overcharged amounts already debited.

Please confirm receipt of this complaint in writing and provide a clear timeline for resolution.

I look forward to your urgent response.