Poor customer retention

<p>I have a data bundle package with telkom.I pay R607 for data services. I went to their branch at woderpark pretoria. The lady said that i may not change my data package because my router is to old and i must pay telkom R1500 to do this.This is not my problem if the router is to old.It is working fine,why must i pay money to increase my data bundle.My cousin went a day before me and they changed his data bundle package without asking him money or telling him his router is to old. I paid for that router,who are you to tell me your product is to old and i must pay additional money for your old product.You are not telling clients this went you sign up clients.I hope their is other people readind this.</p>