Poor customer care by Telkom

My Telkom ADSL line has been off since 29/7/19. On 31/7/19 I logged a report that my internet was not working. On 02/08/19 I finally heard back from them after requesting numerous times that they call me back. The person said that apparently cables were ****** and they are working on it. On 06/08/19 I still had no internet and haven't received any communication again from Telkom. I logged an online chat with technical support and they said that they are working on the problem and escalate its importance to urgent and will keep me updated on the progress via sms. I did not receive any further communication from them. Today, on 8/8/19 I logged another query on the online chat, only to be told that there is no problem with the cables or lines and they will reset the system when I am at home so that I can unplug the modem, which I have already done numerous times. What a shame that service by Telkom is non existent and they do not take care of their customers. In the meantime I still have to pay them and use up all my mobile data. 100% disappointed by their service.