Poor customer care :(

I am not impressed by the customer experience I have received.

Previously I had telkom contracts which were good and affordable, my worst experience was the ending of contracts. Both contracts I had to go through a tedious cancellation process. my last contract I spoke to an agent over the telephone expressing my cancelation, the agent asked if I would like to keep the number and I said no. The last invoice indicated R1.27 was outstanding for the 1st September 2025.

As of Monday 29th September I received sms from Nudebt about owing amount R320.99 where one agent called and I mentioned that this is new to me and makes no sense since as I had last received a final invoice from Telkom. I called the customer number, while i was waiting for assistance the call was ended. I called again the call was ended.

What makes it more worse at a walk-in store they tell me to call, WHY!!!