Poor Customer Care

On the 28/08/2018 Telkom ADSL was down in most parts of Durban, I had called the fault department and spoke to Lungelo Ref:NN ********** from my landline who informed me of the outage. Lungelo advised i will be credited for the down time. To date no reply after 20 emails i get a bull **** story that i was credited, yes i was credited but this was for another issue at a diffrent time. This really is very poor service.