BT
Birthie T
1 reviews | Active since Dec 2017
15 Feb 2018, 08:59
Poor customer care
I signed up with telkom for a broadband special in November 2017. A consultant identified to me as Nokukhanya Shange created a duplicate account. I am trying since December 2017 to rectify the account but no response. Telkom keeps on deducting wrong amounts not due from my bank account. I spoke to Zanele Langa on 09/01/2018 and followed up with an e,ail but no response. Then i spoke to Rathabile Mohoto on 15/01/2018 and followed up with two emails but still no response from the agent or a correction on the account. Telkom is pathetic.
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Replies (2)BT
Birthie T's updateReviewer Update
14 May 2018, 14:40Two months later and almost six months since the matter was reported and still no response from Telkom. Will they ever respond or are the competent or committed to resolve customer queries.
BT
Birthie T's update14 May 2018, 14:40
Reviewer Update
Two months later and almost six months since the matter was reported and still no response from Telkom. Will they ever respond or are the competent or committed to resolve customer queries.
BT
Birthie T's updateReviewer Update
27 May 2018, 09:38Still no end to the my woes they just swiped my bank account almost R4000k gone without permission and leaving me penniless and the consultants cannot even assist with a so-called resolved reference number. Please stay away from this company.
BT
Birthie T's update27 May 2018, 09:38
Reviewer Update
Still no end to the my woes they just swiped my bank account almost R4000k gone without permission and leaving me penniless and the consultants cannot even assist with a so-called resolved reference number. Please stay away from this company.