Poor customer care

I am a customer for a couple of years at Telkom now.

I recently did an upgrade and struggled from the get-go. Firstly, they ordered the incorrect colour phone, then they got the delivery address wrong. And after all of that, locked the account as the person selling the phone did not inform me to raise my credit limit on the debit order. After the account was blocked, it took 3/4 days to sort out. I could not use any data (no WhatsApp's or emails) or make any phone calls in that time.

I can't speak to someone to resolve my queries and problems and need to log a ticket the whole time (I am not able to do it online as it is not working). Most of the time the people that calls me back can't help me and need to log a ticket (Which takes 48 business hours, or 5 working days to resolve). I still haven't gotten my Prime video activation email, although a couple of tickets have been logged.

So much for "20 GB Deal Promo Telkom Mobile Data Once-off" for the 1st month if you cant use the phone for 4 days, and after a month still don't have the prime subscription that was promised to use the data on.

In store I also got the message that when I want to upgrade, I have to go in store, as the persons calling back on the Telkom deals may be from another company and doesn't know the correct procedures when upgrading. In store they also told me to contact Prime (In the US) for the activation email as they (in store) don't deal with that.

Very upset with the service and that they cant even resolve any of these problems in store!