Poor Customer Care

Just to share my experience with Telkom: I paid all my accounts on the 9th of every month so as Telkom bills to my surprise on the 15th of March I got sms which states that I owe them , I picked the phone to contact them to explain my side I was told the amount doesn't reflect on their system,and I must email proof of payment to [Email Removed] I did email immediately. I made numerous follow up , about 6 calls to Telkom for which it cost a minimum of 3 hours per call because of theirs delays in answering but no use . Despite sending emails( [Email Removed] , [Email Removed] and making those call my services was suspended on the 30 of March suffering loose of business for the entire day. The way I look at the scenario Telkom do not care about client business ,how on earth will they disconnect my service after I pay them an account which was due on the 11th of march and I paid it on the 9 th of march without proper communication with me. its clearly shows its time to look for other competitors to take care of us . I am so disappointed with their service. I am moving my business somewhere else before its too late and suffer more damages. I deserve better service