Poor Customer Assistance

My late father has a cellphone contract with Telkom. As mentioned, he passed away recently. We have tried to cancel the contract - and I have been given the run around by your Westwood Branch (KZN). The call centre will NOT speak to me as they want to speak to my father. This is after I have told them that he is late. This is absolutely pathetic and insensitive from Telkom's side. We have been provided with ZERO assistance during an emotionally draining time. Surely Telkom has policies in place for such circumstances. I have been informed that because he has passed on - there is no cancellation fee. However, we are still being charged this cancellation fee. Please can someone assist us to rectify the situation as quickly as possible. I'd really appreciate better service from Telkom.