Poor customer and network service

<p>Out of my better judgement i signed up with Telkom for cellphone contract as i thought Telkom charges were reasonable priced compared to other network providers. After two months of signing up for the contract and fighting with network connectivity everyday, l realised that i was being billed R50.00 more than what i signed up for. I called Telkom to rectify this but dealing with their customer service agents its been a nightmare. Ive been calling for the past 3 months regarding the same query and everytime i call am put on hold for 20 to 30 minutes and no feedback is provided until i hang up. I requested to speak to a teamleader (Audracia Rampastard)who gave me her email address, i sent her an email detailing my problem and she never responded to any of the communication i sent her, when i call and ask to speak to her she tells me she is working on the problem but she has been workin on it for the past two months and while she works on it Telkom keeps debiting me that wrong amount. I have tried to speak to upper management but am put on hold indefinitely until i hang up. </p>