Poor Credit Vetting Process

I have a clean credit record. I have a Home loan with FNB, car finance with ABSA and I have never in my life missed a payment on any of my debt. I app**** for a Telkom Cellphone Contract and received an SMS saying my application was declined. Can someone please contact me and correct this. There is clearly something wrong with your credit vetting process. This is the 2nd time I've lodged a complaint about Telkom and received no feedback. Do you not care about your customers? Please contact me within 24 hours to resolve this or I'll have no choice but to get my Contract from Vodacom or MTN. I will also share my bad experience with family and freinds.