Poor correspondence and unable to cancel my Telkom mobile contract.

<p>I have sent a request for cancellation of my Telkom mobile number on the official Telkom "Consumer Request for Contract and Service Cancellation" letter to ********** on the 12th, 17th, 19th of May and on the 13th, 18th of June. I have called the 081180 number about two times per week during this period for any kind of proof or update that the contract will be cancelled. They could only provide me with a escelation number. I then went to the Bloemfontein Telkom store with all the documents and proof of correspondance on the 17th June whereby they said thay can only escelate the matter to Telkom cancelations dept as they cannot help with cancelations. The store then provided me with the same escelation number that the call-center give me. The first responce from Telkom cancellations was the evening of the 17th (more than a month later) whereby they are stating that I have used the wrong letter and the right letter is attached, but there is no attachment on the email. This email without the attachment also stated "These documents will serve as a written 20days notice of cancellation." So in Total it will take me 50 + another 20 days to wait for a email with the right Telkom letter if I'm lucky to cancel a service that took me 30minutes to apply for. Can someone from Telkom PLEASE contact me to help with this query since ********** 081180 and Bloemfontein store can not help me.</p>