AP
Avril P
1 reviews | Active since Jan 2017
19 Apr 2018, 13:02
Poor consumer service
I app**** for the March deal week of the 20th of March 2018. I then received a call the next day to confirm the online order which was then approved. No feedback from then - I then received a call on the 12/04/2018 to advise that they the courier is at my place of work ,however no prior notice was provided. Since then I have logged 3 queries on the Telkom site and no call to date. Hence the reason for a public complaint on Hello Peter - hopefully now I will receive some intervention from Telkom!
Is this the service that customers must succumb to ?
Helpful (0)
Replies (3)0
Replies (3)AP
Avril P's updateReviewer Update
30 Apr 2018, 13:0811 days later ,I receive no communication pertaining to delivery .
I am not at work today and then receive an email from my office that there is a delivery at reception .
TELKOM is this ever going to end?
Can you sort out your issues and drama with stock ,courier etc!
AP
Avril P's update30 Apr 2018, 13:08
Reviewer Update
11 days later ,I receive no communication pertaining to delivery .
I am not at work today and then receive an email from my office that there is a delivery at reception .
TELKOM is this ever going to end?
Can you sort out your issues and drama with stock ,courier etc!
Telkom's replyOfficial
04 May 2018, 09:58Good Morning Avril
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply04 May 2018, 09:58
Official
Good Morning Avril
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
05 Jul 2018, 09:37Hi Avril ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** SmartInternet-500MB Deal with Huawei E5573 router.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply05 Jul 2018, 09:37
Official
Hi Avril ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** SmartInternet-500MB Deal with Huawei E5573 router.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,