Poor connection with no assistance

It has been 5 days with slow to no connection. And apparently this problem has been going on for more than month for others who have always been here. I phoned and spoke to 3 agents yesterday to report the issues. I tried communicating via Twitter but still getting no help. Both my Telekom sims, one is a Freeme package and the other is LTE are not working. We have followed the steps to set up roaming via Telkom menu and through phone settings and also manually searched for Network Provider. I can’t even send a Whatsapp message!

This is really frustrating and affecting me and my family business. We never had network issues before hence everyone at home is using telkom but the way we are neglected is so disappointing.

Location: Wyebank, Kloof, 3610