Poor connection speeds from day 1 (out of box failure) no changes to date!

I have a telkom mobile LTE package for some time now. From day 1 I have had terrible download and upload speeds, to further make things worse with the lockdown, the speeds have worsened, My Wife and I cannot even stream video simultaneously, let alone a single movie. Currently I am getting 0.69 download and 0.69 upload speeds... this is terrible. I download from my Cellphone contract data (through telkom?????) faster than the mobile contract. Can someone please contact me as this is not a recent issue relating to lockdown. I can't download anything or stream anything someone needs to assist!!!!