POOR connection, High installment, POOR service

Unstable connection cannot cancel fibre and unexpected high installment.

It took me 9 months to get to the point to write this review. I app**** for telkom Fibre and was assisted via WhatsApp. Service was great from the consultant. Installation was completed beginning November 2024. I texted the consultant and she said that I would start paying end of the next month. December 2024 statement was emailed 0.00. I'm December I kept calling technical support as the connection is terrible and it's either they assist to reboot, offline they can't assist or going to get technician out and that person never came. Same thing in January. When I wanted to cancel the fibre with Telkom the agent on the line said they offline to proceed with cancelation and will get back to me, I'm actually still waiting for that call back. 25 January I get a statement from Telkom for R2600, I mean for what? This is not in my budget at all. Call in and all they can say that is the amount that needs to be paid, can't explain how I know need to pay for 4 months fibre installment when only used for 2 and it's still **** connection. When I asked to cancel they said now they online but the account is in arrears and cannot cancel. This is a month to month and they keep debiting my bank account and the fibre is still on regardless of me not paying. We cannot get another fibre service provider because Telkom is still showing active. I've now been blacklisted due to Telkom. I get no help from your branch in Baywest. One of your staff decided to assist me while I was in another store complaining and he overheard, took my details, logged a dispute but they did not even give him feedback. Called from the branch again cannot get help. I have to buy airtime all the time to query then I need to hold for them to be offline or drop my call. I need to spend extra money on data for my childrens school work. This is ridiculous I had network issues with Vodacom and they sorted things out so much better. Telkom is pathetic