Poor connection &bad service

<p>Issue not resolved I was advised via e- mail that should I wish to use different network I should have my contract cancelled this which I know already my question is this surely Telkom can't expect me to pay the once off cancellation fee just like that since they are responsible for the mess and inconvenience I have no problem paying the device in installments that would be the right thing to do however I also feel they should reduce my contract since I won't be needing the data which I struggle to use </p>