Poor communication with absolutely no after service

Poor service. I logged a complain online on 08/01/2019. i received a reference no: ********** 8. i called the call centre for progress on 11/01/2019 and they told me that they are aware of the fault and that the cables were ****** in my area. Operator then told me that they do not know when a technician would come out. They told me that the reference number would stay the same. I went in to the Telkom store at the Middelburg Mall. The consultant told me that they were aware of the problem but she was not able to tell me when the technician would come out. I asked her about the cable and she said that her system shows nothing about cables been ******. I showed her my reference number on the SMS I received. She told me that this was not a valid reference number as it had no date. I tried explaining to her that this is a SMS that Telkom sent me but she just nodded. I have spoken to a few people in the same area and they have the same problem. Pathetic service from call centre and Telkom shop at the Middelburg Mall