Poor communication, terrible service

<p>On Tuesday 20th June I noticed my internet speed was extremely slow (0.71kbps download). I phoned Telkom and whilst I was on the line they asked me to turn off my router, after one minute they asked me to turn on my router. Since those instructions I have had no internet connection.</p> <p> </p> <p>I was told it will take no longer than 24 hours as we will be prioritised because we are a business. 24 Hours later I phoned again and was told the technician will be on his way, they said the call was logged and a reference number given. Nobody came. On Thursday a technician named Joseph arrived and was extremely unpleasent and unhelpful. After checking the lines he realised the problem will be at the DP box for which he did not bring a key, he said he will be back later that afternoon and I said I will wait for him as I need my internet problem resolved. He never came nor contacted me.</p> <p> </p> <p>On Friday, I called again and the assistant was very apologetic and assured someone will be on there way, again nobody came and I was not contacted.</p> <p> </p> <p>On Sunday, a technician named Gordon came. He checked the lines (as the previous technician) and when I told him the problem was with the DP box he also said he didn't have a key. He told me he will log the call and tell the technician coming on Monday to bring a key with.</p> <p> </p> <p>On Monday, another technician arrived and he also did not have a key to access the DP box. He also told me that he will call the previous technician to come with the key and fix the problem. Still nobody has come nor contacted me. I am certain that when the next technician arrives he will also not have the tools to do the job and he would also not have had any comunication from the 3 assistants and 3 technicians I have already had contact with regarding my serious problem.</p> <p> </p> <p>The additional cost of runnung my business is in the thousands due to the lack of communication between the departments at TELKOM and I still have no idea when my problem will be resolved.</p> <p> </p> <p>All I wanted was a quick solution to fixing the speed of my internet at my business. 7 days later no internet!!!!!!!!!!!</p> <p> </p> <p>All our shareholders require is to recieve the product we are paying for. I am extremely dissapointed with the lack of communication and service I have received thus far. If someone can please contact me with a solution to this simple problem I would be very appreciative.</p> <p> </p> <p> </p>