Poor communication service

<p>I tried using my landline last night to my surprise it was no longer working, so today I called Telkom residential customer service to be told my landline is been cancelled, I ask for a reason the consultant told me I did not pay my yearly rental that was due on the 01/06/16. I told her I did not get any reminder from Telkom and beside that was I not suppose to be notified that my landline has been been suspended. I asked what do I need to do to reconnect the line.i was told it won't be possible to reconnect it as the waya waya service is been faced out! was I not suppose to be notified months before that waya waya will be faced out as off June and be given option to choose from? This is poor customer service!!! </p>