Poor communication/ Ridiculous billing/ Cancellation of contract

<p>on the 10th at aroung about past 5 in the afternoon i took out a free me contract with telkom in vincent east london. my contract stated i will pay R199 a month and get 1 gig of data tohether with a P8 lite huawei. i was also told by the sales peson viwe that there will be a R500 spending limit added to this package and i should call the call centre the following day to either rreduce or ask for it to be taken off completely. i did as advised and asked the cistomer service consultant to make this monthly spending limit R0 so she said it can only take effect from 1st november 2016 as we were on the 10th already. i was told i will get prorata data but what the agents failed to tell me is how this data works all the time im under the impression that i have data avaiable to use. on the 20th i received an sms saying i have less than R100 to spend on the monthly limit i was so suprpised bt this as it was less that two weeks how did i spend so much at a short period? went to the shop could not be assisted and they put me online with a call centre agent who also could not assist me, went out furious than before. today 27 i receive another sms saying i have used up my monthly spending. i called the call centre again to find out that this R500 i currently owe is for internet usage only there is the 17th of October were it says i used R295 on internet only. now how s that possible? im not always on the internet. </p> <p>i am so dissapointed with this kind of service. i moved from MTN to telkom because i was convised that it would be better with them now turns out that its much worse than mtn. </p> <p>lack of communication the sales agent did not do a proper job explaining all the data usage and how it works, even now when i check my balance it reflects that i have 883mb data but im told i do not have data. i really do not understand this. even the page of the contract i was given it doesn have alot of information on it. its just one page thing. if this is the case, i would rather cancel the contract telkom take back their phone and false data promises and i go back to MTN finish. </p> <p>imagine i have not even received my bill but already i know i oew R500 and the bill will still be added meaning most probable by end of november i will be expected to pay R1000 which is unfari on me. </p> <p>i do not want this telkom anymore its adding to my financial frustrations rather go back to my previous service provider. </p>