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NG
Ntombifuthi G

1 reviews | Active since Oct 2016

18 Jul 2018, 18:04

Poor Communication From Telkom.

Telkom has suspended our accounts that have been paid to date, and every time we call their call center the one agent will say they see the payment and the other will say they dont. 13 days later they have not reopened our lines and keep saying we must email Proof of payment which has been emailed to all agents that keep requesting for it. they say we should communicate with them via email when we do none of them responds to the emails as to what is going on with the account that is paid up.

this service has been bad from the first day we bought phones that were new in store that were suppose to come with accessories that we still have not received to date, we also requested that they email and post statements but for almost a year we have not received them.

please advise what we need to do cause this Black on black service is really rubbing us the wrong way.

0
Replies (3)
Telkom
Telkom's reply23 Jul 2018, 08:25
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

NG
Ntombifuthi G's update23 Jul 2018, 09:20
Reviewer Update
Good Morning Tumelo I Trust you're well, This has taken rather longer than expected losing out on the benefits for the month that we have paid for and days later we are being requested to send the same information we have sent already to 5/6 other people at the call center. Agents that dont seem to acknowledge, read and respond to emails we as clients send and only when we say we will escalate the issue then do they respond. Some would say they see our payment and ask for the numbers and some will say they dont see it we should send proof of payment. Some would even say we have the incorrect account number and the last person we spoke to said its correct. Tell us what we need to do as we have lost out on our benefits for the month because of your (Telkom agents) Incompetency and we use these phones for work and business. Your prompt Response on this will be highly appreciated. Below are the details you requested. Affected Numbers ***. ID Number ***. Regards.
NG
Ntombifuthi G's update23 Jul 2018, 14:04
Reviewer Update
Hi Tumelo How soon will we get feedback regarding this. This is my partners account and i have been flagged to have access with a password. How soon will our services be up and running as this has taken way too long and hours go by with no communication. Regards