Poor communication for a communications company

Approximately 2 weeks ago, I went into the cape gate branch to renew my contract and find out if they had stock of the phone I wanted as I tried calling several times with no luck. When I got there, I was advised that there was no stock in store, but they would contact me. I then had to ask if they were going to take my details to call. A week later, after hearing nothing, I tried calling again, with no luck, making me go in again with the same excuse, the stock hasn't arrived but they should be getting it in the week and would call. A week has again come and gone and I have heard nothing. How many times must I go in and hope to get the phone. Does Telkom not want new business, do they forget there is other service providers out there. Ironically enough, I had the same poor service two years ago at the same branch when I took my contract out with them and eventually went to another branch.