POOR COMMUNICATION AND SYSTEMS ALWAYS DOWN

My data contract number ********** 614 was expiring in May 2018. it was a 24 month contract. I approached TELKOM ALBERTON and was given a letter of cancellation to complete and send to the email addy provided on the letter. The requested cancellation date indicated on the letter was 14 April 2018 with a waiting period of 21 days. All documents were sent to TELKOM. I then called TELKOM to confirm the service was cancelled on the 29th June as was advised that its not. I went into the store on the 30th June and was told by the manager ********** i need to do an online cancellation of which the system wasn't working. I then spoke to billings team from the store ********** as i was informed that my bill for June was in fact the same and the service has not been cancelled. TELKOM HAS DEBITED MY ACCOUNT WITH ALMOST R1000 EXTRA WITHOUT CANCELLING MY DATA SERVICE DESPITE MY EARLY COMMUNICATION. I THEN ATTEMPTED THIS MORNING 02 JULY 2018 TO CANCEL THE SERVICE ONLINE AND I WAS SUCCESSFUL WITH REF: ********** 0. I AM STILL AWAITING CONFIRMATION FROM BILLINGS THAT MY REFUND WILL BE DONE AND MY SERVICE CANCELLED. I AM TOTALLY DISGUSTED BY THE SERVICE I RECEIVED AND DEFINITELY HAVE LOST FAITH IN TELKOM AND WILL NOT REFER TELKOM TO ANYONE I KNOW. I WILL STILL HAVE TWO REMAINING CONTRACTS WITH TELKOM AND I PERSONALLY CANNOT WAIT FOR THEM TO REACH THE EXPIRY CONTRACT DATE TO RATHER MOVE TO A MORE RELIABLE VENDOR.