Poor communication and service

I have called the Telkom call agents, wrote on the social media pages but still no one wants to attend to my enquiry. As of the 16th of June, we have had no connection on our landline, resulting in our WiFi also being disturbed. A technician was sent on the 22nd to have a look and he said, the Telkom cables had been destroyed( not by is, far from us in fact). That was the last we got any type of feedback and yet everytime i call for an update, no one seems to know when exactly this will be fixed. It has been a whole month and my business has suffered because of this