POOR COMMUNICATION AND RESPONSE

I am extremely FRUSTRATED with your customer service and consultants. Every time I talk to a consultant there's always a different story!!

I requested cancellation on the 20th of June and consultant 1 called me on the 27th to CONFIRM my cancellation - which I did online!!! To this day my account is still being debited??!!!

I called in twice already, then consultant 2 informed me that they will request the consultant 1 to call me back since she was dealing with my cancellation.

I still await a call from consultant 1, I then decided to FOLLOW up and call again, consultant 3 tried to assist me and informed me that I should send through a cancellation form again so that she can ask her manager to deal with the query because consultant 1's mailbox is full.

I am very much disappointed with TELKOM - I wait for so long on the lines go be attended to and no progress. Your consultants need to be properly trained to provide decent information!!!

Please expedite this process - and reverse all my MONEY for the past months. Its unacceptable that I get billed for services I am not using!! and which I had cancelled for.

My second Complain is that I also requested cancellation for my ADSL, and guess what? Someone somewhere decided to cancel BOTH my ADSL and LANDLINE????!!!! This is absolute NONSENSE!! No one called to even confirm this before cancellation!!

I called two weeks ago, consultant 1 said the line would be back within 7 days, to this day I still await Please reinstate the landline and keep the number - I will not accept being given another number!!! I await your urgent response and resolution TODAY!!