Poor communication and lack of any feedback

App**** for a new contract Monday 7th May. My account then was debited on Thursday 10th May. Got confirmation 13th Monday that my S9 plus has been approved but have stock issues. After numerous paid phone calls and excessive waiting times and Facebook messenger messages i still haven't received any feedback about when i would get my device. I am extremely unhappy with the lack of communication from Telkom side. They were quick to take my money. 12 days since I've app**** I'm still sitting with no cellphone