Poor communication and ********** service - Home internet

Hi there

Contacted Telkom a couple of months ago to get home internet. Its been nothing but bad service since then.

I app**** for the ADSL during February 2018 and a technician came over during March 2018. He said that he would have to escalate this as there was a cabling problem in my road which another department would need to resolve before they could do the installation. I followed up at the end of March 2018 and was advised that the problem was resolved and I would be contacted by to make an appointment for ADSL. I was contacted mid-April 2018 and they arranged to have a technician come and install my ADSL on 25 April 2018.

However, the technician never arrived or contacted me.

I did however receive a bill for a connection fee, usage and hardware that was never given. I lodged complaint with the billing department and hopefully they will not have me blacklisted for nothing as I cannot be billed if the service has not been installed yet (dispute number ********** 8 - Simpiwe).

I called again today and was told that a technician was at my house last week Thursday. I said that I was not contacted nor was I home and they advised that they weren't there to install the ADSL but to sort out the cable problem, which still hasn't been resolved.

I need to study and submit my assignments for distance learning but these guys really don't care about the expense, inconvenience and bad service I am experiencing.

When asked how to resolve this I was met by dumb silence and finally advised that nothing can be done till the cable problem is sorted.

This is unacceptable and I need this resolved as soon as possible.