Poor communication and execution

I contacted Telkom to a) cancel my existing service and b) ordered a new service as I relocated.

There is a comedy of errors and issues: * I sent the an email to ********** on 20 November 2017 at 10:24 and received an automated email back with the requirements at 10:25. I then sent an email to Fixed Line Retensions (on the same day at 12:26) and attached the cancellation form and my ID copy as requested. As Vox is managing my adsl line I copied them in the email and also attached my latest Telkom bill and my Vox bill as frame of reference. * I received an email from Telkom on the 5th of December at 09:25: "Dear customer Kindly forward signed Telkom cancellation form and copy of ID in order for cancellation to be processed. Regards, Telkom Now how can Telkom request the forms on the 5th of December which I submitted on the 20th November!!!! I don't even want to write this review anymore, my new order for my new home is a mess. I had to wait mins on the line (12 December) before a consultant answered the phone. I had to punch in my ID number and then the consultant asked me for my ID number! Why must punch it in if you are going to ask me for it???? There's no service, none whatsoever. I wish I could go to another service provider but there's no competition. Telkom are abusing their monopoly. Everybody complains, the people who also cancelled their line where I am moving in, etc. Regards, Dawie van Heerden