Poor Communication

Good evening. Not sure if this post will help me with my problem. I have app**** online for a Telkom contract. They contacted me 16 Feb, all went well pre-approved. On 18 Feb I get a message stating once again I have been pre-approved and a certain amount will be deducted. On 20 Feb the deduction occurs along with a message saying, Dear customer, Your order has been Pre-Approved, we will be processing your order shortly. Regards Telkom Sales Team. It is now 23 Feb and no one has contacted me nor has my account been activated. I tried registering on their app with no success as my ID number is not listed nor did they send or give me my reference number telecom or email. Can someone perhaps give advise? #TelkomSA I feel this is really unacceptable and very unprofessional.