1 reviews | Active since Mar 2017

13 Mar 2017, 14:03

Poor Communication

<p>I have been tracking my order for the last two weeks on Telkom's website and it still says "Checking stock in our warehouse☺", even after a technician has been to my property . I called the technician to find out what was happening with my order, he then proceeds to tell me that a supervisior needs to come check out the installation of my landline. Two days later I call the Telkom call centre and a very helpful call centre agent is confused as to why a supervisor should be sent out. Today I still have no idea what is happening with my order. </p>

0
Replies (2)
Telkom
Telkom's reply14 Mar 2017, 09:20
Official

HI mel-moses

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

's update17 Mar 2017, 07:54
Reviewer Update

Good day Keagan,

Please could you advise when I could expect feedback. It has been three weeks now and I still have not received any correspondence from Telkom with regards to my order.