Poor Communication
I called on the 30 October so that Telkom could move my line with them to my new house. It was said that its going to take 7 to 12 days for someone to contact me about the move.
When i followed up on the 6th November the lady then said its 21 working days
NO PROPER PROCEDURES FROM THE CALL CENTRE AGENTS
I called again today just to find out if there is any progress and the lady said they are checking the infrastructure in the area now.
If i never called them today i would never have known.
IM LOSING OUT ON MONEY AS I DONT HAVE INTERNET BY MY HOUSE NOW
I hope that this matter will be resolved soon
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,