Poor communication

I app**** for a contract on the 27 September 2017 and received a sms stating someone would call me to complete the application from a 012 688 ***X number.

On the 28 September 2017 i was contacted and the application completed and I was informed that i will receive a sms if it was approved. On the same day, i received the sms but not tracking details for order, no reference number or anything.

On the 10 October 2017 I receive another sms that states my order will be delivered shortly.

A week later and still no contact or clear line of sight as to when my order will be delivered or who I can contact to find out.

When i try to contact Telkom customer care, i get transferred to different people and then get given a number that I had to waiting on the phone for about 20 minutes and still not get assisted.

All this and i'm not yet a client!!!!!!