POOR COMMINICATION AND INCOMPETENCE

I have been trying for 5months to set up a new account on behalf of my client.<br> I have been dealing with Fikile Jwara from the Johannesburg sales team.<br> <br> I have countless emails and have supp**** all the required information in order to set up the account.<br> After emailing for 5months back anf forth and her reqponding saying she is awaiting feedback from technical or that she has to get credit record I could not wait any longer. I then proceed to call the customer care line to check the order status only to be told THERE WAS NO ORDER. Fikile had not done it and no order has gone through. <br> <br> A lady by the name of Khosi Nkosi who attended to the entire order in 5minutes as well as giving me an order number and explaining a techinical problem that the box in the estate needed updating and there would be a slight delay in the installation. If Khosi could sort out the order within a day then why has it been so difficult and endless and frustrating to get this done. Now because of this delay, my client is delayed and has no telephone or ADSL.<br> <br> I am shocked and frustrated beyond belief at this service and lack of assistance!!! What is going to be done to speed this up?!!!