Poor Client Service And Satisfaction

I was told I'd get a certain product, one I had specifically requested for, and signed a contract for, only to get a completely different product. When I queried why, they suddenly said the product I requested doesn't come with the package I took, even though when I signed the contract I was assured over and over again I'd get it. So I called the client care, where a lovely lady assisted me, she understood my concern and agreed that what had happened was ridiculous, she lodged a complaint for me. Thereafter a manager called me and told me to cancel the contract and apply again for the same product offer just with the device I had initially wanted, she assured me I'd get the same product with the device I wanted. Upon my second application they gave me a completely different story, and said there was no way I could get that. The consultant helping me (@ The Glen Mall) said it's not her problem I should take it up with the manager who had called me. They didn't want to help me, nor did they want to even hear what I had to say, I was calm and never fought with them, so to receive the attitude and misinformation not only once but twice, is completely insane. If this is how Telkom takes care of their clients I suggest no one shops with them. They want you to take a product and have no care about the impact it has, all because they want sales, and they want profit. I will never go back to a Telkom outlet, nor will I recommend them to anyone. It's been an on going battle for almost a month now. They tell you one thing only to get something completely different. They deserve no stars whatsoever.