1 reviews | Active since May 2016

01 Jun 2017, 07:40

Poor client service and no follow up

<p>I suppose it is difficult complaining about service when there isn't any! After 2 Hellopeter complaints and 4 reference numbers, no one seems capable of supplying an answer. The invoice was debited in full after assurance there would be a check as to initial billing and pro rata offsets. Surely the accounts division can do this over 30 days. Telkom makes allot of money through telecommunications, however it seems the call centres cannot phone the clients? Please get someone to ascertain exactly where the account sits. You have breached the terms and conditions you set for the 24 month contract.....should you wish, send for the router and sim card. Afrihost LTE was faster and allot more consistent.......strange. Maybe I fall into no LTE coverage as previously suggested........funny that the cell works fine. Guys I can keep revving you every 5 days......solve the issue.</p>

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Replies (1)
's update13 Jun 2017, 09:54
Reviewer Update

Nothing like client service that does not exist.