Poor client service

I am very unhappy with Telkoms customer service and this is the second time I'm reporting them on Hello Peter. I lodged an incident on the 5th of August, I was told that the matter will be resolved within 3 business days, but even Today I haven't received any feedback... When I call to do follow up they tell me that they will escalate the matter, I went as far as sending an email to Granny Malinga who is a team leader, but still the matter is not yet resolved. I don't know if this is a "get rich quick" skeem because this is a billing issue, so they're probably dragging their feet so they can debit tge amount that I'm disputing.

My incident no. ***9