Poor Client Service

This is a two part report!<br> 1. I went into Telkom Century City branch about 2 weeks ago to request a contract cancellation as i am moving home. They said a one month cancellation notice must be given, hence why i went in January already. They said a person would be in contact to finalise the cancellation. 2 weeks later and still not a word but instead a sms to ask me to rate their service. So i will continue to wait and they will cancel my contract at the end of feb as i have given notice.<br> 2. On friday, 6th February 2015, my internet connection was dead. Modem was fine and up and running, but the connection line was completely dead. I was on the phone for 86 minutes, just waiting for the next available person to speak to, oh and i had to use my own minutes for this. after 86 minutes i hung up. I tried again the following day at 7.30am and they still said, we are experiencing high call volumes, at 7.30am on a Saturday? Most people aren't even awake then. another 30minutes and no answer. I then went on to call Tygervalley, Century City and Cape Gate branches just to get some sort of an idea as to what the issue could be. I called each branch 3 times. NO ANSWER WHAT SO EVER. OVER IT