POOR CLIENT SERVICE

REQUEST TRANSFER OF A PREPAID LINE - WAITING 4 WEEKS ALREADY :-

1). 18.11.2018 - Requested prepaid line to be transfer to a new address 2). 01.12.2018 - Follow up just to be informed a transfer fee of R266.51 is payable before request for transfer can be logged. 3). 04.12.2018 - Received a call from the service centre that no prepaid lines will be transfer, must apply for a wireless system. Back to branch same day applying for the system. Staff member also requested a refund of monies. Will give feed back on the 05.12.2018 - no feed back received at all!!! 4). 12.12.2018 - Back to branch to follow up. A David serviced me, Logging a request for wireless system & refund. Can't supply a reference number. 5). Question:- 5.1 )WHY DIDN'T THE STAFF MEMBER INFORMED ME ON THE 18.11.2018 THAT NO PREPAID LINE WILL BE TRANSFER ANYMORE? 5.2) WHY DID THEY ON THE SECOND FOLLOW UP REQUEST A TRANSFER FEE? 5.3) WHY CAN'T THEY ISSUE A REFERENCE NUMBER ON REQUEST?