Poor Client Service

I had phoned telkom business and logged a fault 27CTI050215 on thursday after holding on for an hour to get through to a consultant upon which they advised that the fault would be repaired within two days. I have phoned again today to follow up and once again had to hold the line for an hour to get through to a consultant. This has cost me about R400 allready as I had to use my mobile phone. We cannot conduct business withou our landlines and we need Telkom to step up their customer service. It is unacceptable to have to spend money to get them to work on a fault.