Poor client service

Telkom at East London, Vincent Park Mall doesn't care about their clients. You'd stand on their long queue for more than 2hrs without assistance as if you're queing in a public clinic. Mind you, I only wanted a sim swap, and there was only one consultant working, after those hours waiting, their electricity went off and we had to wait for their "technician" and a lot of other people came out from the back room, so it's clear they were having a good time, and they couldn't put their clients first. I had to leave without a sim swap.

The Telkom team needs to find other alternatives for sim swap rather than visiting your store cus I have wasted a lot if money just to go to your store, my time as well was wasted. You also know that your store isn't everywhere, so a resident from Mdantsane needs to leave all the stores in Mdantsane and go to Vincent Park just for a sim swap, and I had to leave my rurals earlier than expected just because there are no Telkom stores there

This is poor!