Poor client/ customer liaison

We recently app**** for the Telkom/ VUMA fibre product. I made this application over two weeks ago but till today I have not received a response. When I called Telkom, I was told my order/ application was received but is awaiting a technician. It has been over TWO WEEKS and no one has ever bothered to contact me just for a simple update! If there are no technicians available, it's fine I would understand but what frustrates me is that no one has ever called to tell me that! What is the point of promoting this Fibre if you are not going to take our applications seriously when we apply? Why encourage us to sign up if you don't have the capacity to deliver? Seriously, why create a demand when you don't have enough supply?!! I'm very tempted to approach Cell C Fibre cause maybe they will take my application seriously.