JS
Joshua S

1 reviews | Active since Mar 2013

18 Oct 2016, 09:34

Poor client care

<p>i have been your client for more then 2 years. And this year my 3rd year has been my worst experience with TTelkom. I have cancelled my debit order since may or june. I paid cash ever since. But for two months now you guys cut my service due to non payments and yet i have paid on time. And you have cost me twice bank charges for submitting a debt order without my concern. Your call centre agents are rude and unhelpful. Your branch cant help me either but to only open my line. I need this debit order cancelled and my line opened. Im currently seating at telkom store mall@reds and am not going anyway. Cause clearly I don't have anything else to do, but be telkom furniture for the day. Your services have been disgusting in this regard. Last month i wrote her on hello peter. You didnt even respond. </p>

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Replies (1)
Telkom
Telkom's reply18 Oct 2016, 12:29
Official

Hello deskosis

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,