GW
Gill W
1 reviews | Active since Jun 2015
23 Aug 2018, 22:28
Poor cancellation procedure
Please can someone contact me from the Telkom escalation Cnetre to cancel my device insurance which is still being debited from my account 2 months after my contract with Telkom was cancelled. I have been trying to get hold of someone for over a month now.
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Replies (2)
Telkom's replyOfficial
27 Aug 2018, 09:39Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply27 Aug 2018, 09:39
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
GW
Gill W's updateReviewer Update
28 Aug 2018, 11:44Thank you for your response. Your escalation service center finally contacted me with a response to say that I need to visit a telekom store for assistance.
GW
Gill W's update28 Aug 2018, 11:44
Reviewer Update
Thank you for your response. Your escalation service center finally contacted me with a response to say that I need to visit a telekom store for assistance.